This website and the traXR brand and solution is brought to you by Luminous Group Ltd of the Toffee Factory, Ouseburn, Quayside, Newcastle Upon Tyne, NE1 2DF(we, our or us). We are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This policy refers to any personal data we collect from you via any means, including:
- Our website(s)
- Email correspondence
- Telephone calls
- Paper communications
- Social media
- Visiting our offices
- Enquiring about, or buying products or services from us
- Providing products or services to us
- Trade events such as conferences or exhibitions
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://www.traxr.io (the Site) you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 up to and including 24 May 2018 and the EU General Data Protection Regulation 2016/679 thereafter (the Data Protection Legislation), we are the data controller (i.e. the company who is responsible for, and controls the processing of, your personal data) with registration number ZA287445.
- Information we may collect from you
We may collect and process the following data about you:
1.1 Information you give us
You may give us information about you by filling in forms on our Site, via comments or forums and/or any other information that you enter on our Site, or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, subscribe to our service, search for a product or service and if you report a problem with our Site. The information you give us may include your name, address, e-mail address, fax number, phone number and financial and credit card information.
1.2 Information we collect about you
With regard to each of your visits to our Site we may automatically collect the following information:
1.2.1 technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
1.2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number;
this information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
1.3 Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them which we will add to the information which we already hold about you in order to help us provide goods and services and improve and personalise our service to you.
- Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can give consent on his/her behalf to the processing of his or her personal data and receive on his/her behalf any data protection notices.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
- Credit checking
To enable us and other companies in our group to make credit decisions about you and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search).
- Uses made of the information
We use information held about you in the following ways:
5.1 Information you give to us
We will use this information:
5.1.1 to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
5.1.2 to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
5.1.3 to provide you, or permit carefully selected third parties and trusted partner (for example email service providers who help us to send our newsletters and communications and other suppliers who provide services to help us run our business) to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
5.1.4 to notify you about changes to our service; and
5.1.6 to ensure that content from our Site is presented in the most effective manner for you and for your computer.
5.2 Information we collect about you
We will use this information:
5.2.1 to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
5.2.2 to improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
5.2.3 to allow you to participate in interactive features of our service, when you choose to do so;
5.2.4 as part of our efforts to keep our Site safe and secure; and
5.2.5 to make suggestions and recommendations to you and other users of our Site about goods or services that may interest you or them.
5.3 Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
- Disclosure of your information
6.1 We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
6.2 We may share your information with selected third parties including:
6.2.1 business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
6.2.2 analytics and search engine providers that assist us in the improvement and optimisation of our Site; and
6.2.3 credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
6.3 We may disclose your personal information to third parties:
6.3.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
6.3.2 if all, or substantially all, of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; and
7.1 A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website.
7.2 Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of the Site. This allows the Site, through its server to provide the users with a tailored experience.
7.6 Third-party cookies
We work with third-party suppliers who may also set cookies on our Site, for example Twitter, Facebook and LinkedIn. These third-party suppliers are responsible for the cookies they set on our Site. If you want further information please go to the website for the relevant third party.
7.7 How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org
- Where we store your personal data
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security or integrity of your data transmitted to our Site and you acknowledge that any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
- Data Retention
10.1 We will take reasonable steps to ensure the accuracy of the information we hold about you. We will not use your personal information unless it is (to the best of our knowledge) accurate and up to date.
10.2 We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
10.3 In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
10.4 When the purposes for which we have collected the data for have ended we will retain and securely destroy your personal information in accordance with applicable laws and regulations. For further details about data retention please contact email@example.com.
- Your rights
You have the right to ask us not to process your personal data for direct marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can exercise the right at any time by emailing: firstname.lastname@example.org.
11.2 Access to information
The Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Legislation.
11.3 Right to be Forgotten
In certain circumstances you can request us to delete all information we hold which identifies you. You can make this request at any time by emailing: email@example.com but please note we may be compelled to maintain your information due to specific legislative or regulatory requirements, for example we keep copy invoices in case of an HMRC investigation.
11.4 Data Corrections
You have the right to require us to correct any inaccuracies in your data free of charge. You can exercise this right at any time by emailing: firstname.lastname@example.org and:
11.4.1 providing us with enough information to identify you (e.g. account number, username, registration details); and
11.4.2 specifying the information that is incorrect and what it should be replaced with.
You can request us to transfer information we hold which identifies you to another person. You can make this request at any time by emailing: email@example.com.
You have the right to complain to us about the way we use your information, please contact us by emailing: firstname.lastname@example.org if you would like to talk to us. If we cannot resolve your complaint, you have the right to complain to the Information Commissioner’s Office. Their contact information can be found at: https://ico.org.uk/global/contact-us/
- Third Party Links
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.